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Automation looks to solve problems that arise through manual reporting, an often tedious process that's prone to errors. It also enables organizations to supply the same information to multiple parties or segment it based on their relationship to the data.

"The big thing for organizations now is trying to get clean and consistent information," says Varun Badarinath, senior product engineer at EOX Vantage. "Manual processes tend to create errors that affect data integrity, a foundational component of decision-making. Automation works to get things standardized so data is timely and consistent."

Gap analysis seeks to find and correct the reasons that drive differences between desired/projected outcomes and actual results. The gaps for each company will naturally be different. When we think of the transportation industry taken as a whole, these are a few examples of typical gaps:

It is critical to effectively manage back-office functions: the many essential, nitty-gritty everyday tasks that are necessary for any organization to function properly. For the ultra-competitive transportation industry, it can mean the difference between profit and loss, success or failure.

From data entry to quality checks to back-end workarounds that complete online information requests and such, they are in many ways the engine that drives a transportation business forward. If we're being honest, they're often not enjoyable to do and are often regarded as a slog to get through. Yet without them business can't get done, customers would be unhappy, sales would stop and the enterprise's overall outlook would appear poor.

So, making back-office activities an efficient, humming system should become a goal for any company focused on success. EOX Vantage offers two ways to address back-office tasks that increase revenues, reduce expenses and makes them more efficient.

If there's one industry that generates a lot of paperwork, it's trucking. The piles of paper include bills of lading, registrations, inspection reports, insurance documentation, receipts and accounting files, just to start.

There seems to be no end and it has become a commonly cited pain point that bogs down daily operations. Efficient document management is quickly becoming a vital survival strategy.

Interviewed by Adam Burroughs | Smart Business Magazine | INSIGHTS Digital Transformation

The typical data collection process within companies is often fraught with challenges. Just the magnitude of it can create issues when it comes to formatting, reading and interpreting data. And data can also quickly become dated either because of issues with the consistency of collection or where visibility relies on manual entry.

"Companies often make real-time decisions based upon reports comprised of old, "stale" data," says Mike Fieseler, vice president of business development at EOX Vantage. "That's akin to managing in the rearview mirror."

Fortunately, there are now a variety of ways to automate gathering and consolidating that data. 

Every business needs a system to help run day-to-day operations. Managing General Agencies (MGAs) in the insurance industry often select a platform in the software category of Agency Management Systems (AMS). An AMS provides a robust suite of tools to help insurers manage work functions and processes all up and down the policy lifecycle and throughout the enterprise.

The transportation industry experienced a rough 2020. It got hit harder than many other sectors of the economy, as the pandemic caused problems up and down the supply chain. Going into 2021, according to a recent survey, the top concerns for motor carriers are driver compliance, driver shortages and driver retention.

Published in CHART Exchange | December 2020 issue
Author: Mike Fieseler

We find ourselves at the end of year like no other we've experienced. Everything changed overnight. Your people went remote, your clients went remote. Everyone's attitude and work habits, the way we access data and information and our expectations altered suddenly and to an extent most of us didn't expect.

It all turned into an unprecedented maelstrom of technological activity as we crafted ways to work from home, add self-serve tools, deal with no-contact claims/meetings/service and engineer rapid deployment of digitization and automated workflows.

In an unfortunate bit of irony for businesses, the very apps that are intended to help smoothly run the business and drive workplace efficiency actually may be making their staffers less productive.

This scenario plays out in a situation that's been dubbed "app overload." It's been called the silent productivity killer, due to its counterintuitive nature.

Interviewed by Adam Burroughs | Smart Business Magazine | INSIGHTS Digital Transformation

Businesses should use data they collect to validate decisions, measure performance and find areas of improvement. To do that, data should be visible, consistently formatted and shareable. But it's typically not.

"Business data often needs to be formed into a better, more consumable shape," says Mehul Kenia, a product architect at EOX Vantage. "That's usually because it's stored in discrete systems, even when companies take a cloud-based approach to storage. That makes data hard to link for a clear, holistic picture."