EOX Vantage Blogs

Published in CHART Exchange | October 2021 issue
Author: Mike Fieseler

Published in CHART Exchange | July 2021 issue
Author: Mike Fieseler

Like any other business, insurance entities improve operations, efficiency and profitability by reducing costs, improving quality of their offerings, achieving higher speed to market and finding ever better ways to attract and keep customers.

Those of you who have read my previous articles probably will not be surprised to hear that I advocate workflow automation to realize all these benefits and advantages. Automation methods and tools are available to simplify and speed up every step of the policy lifecycle. Some of the most time-consuming tasks are routinely done by hand, when they can and should be performed by computing power.

Published in CHART Exchange | April 2021 issue
Author: Mike Fieseler

A common theme we've heard over the past few years is that data has become king in the insurance industry. It hones decisions, drives new business and guides new program development.

Plus, we know that consumers now expect faster turnarounds, coupled with enhanced customer interactions and added value offerings from insurers. Effectively employing data can be the key to success in meeting these new standards.

Published in CHART Exchange | December 2020 issue
Author: Mike Fieseler

We find ourselves at the end of year like no other we've experienced. Everything changed overnight. Your people went remote, your clients went remote. Everyone's attitude and work habits, the way we access data and information and our expectations altered suddenly and to an extent most of us didn't expect.

It all turned into an unprecedented maelstrom of technological activity as we crafted ways to work from home, add self-serve tools, deal with no-contact claims/meetings/service and engineer rapid deployment of digitization and automated workflows.

Published in CHART Exchange | July 2020 issue
Author: Mike Fieseler

In just a few months, the COVID-19 pandemic has completely changed the world, basic human interactions and how companies do business. Being in risk management and mitigation guaranteed the insurance industry would not be an exception. The global crisis forced insurers to react quickly and comprehensively.

Published in CHART Exchange | April 2020 issue
Author: Harsha Chaturvedi

Digital transformation and disruptive technologies continue to impact the insurance industry. Until just recently, the everyday tasks of the business primarily ran on manual-input processes. Now the industry is increasingly going paperless and embracing digital transmission for its distribution networks.

Published in CHART Exchange | May 2018 issue
Author: Arvind Gopalakrishnan

'Big Data' is a term you've no doubt heard over the last decade or so. In the wake of the Facebook Cambridge Analytica data breach, we all understand the negative implications, risks and fears that go along with the latest technological evolutions, but how can we make the most of Big Data to safely and responsibly help our businesses in a positive way?

Published in CHART Exchange | April 2018 issue

EOX Vantage, a leading technology solutions provider, has been using Robotic Process Automation (RPA) long before it became a popular tech term. In the past, EOX Vantage developed process automation scripts using testing tools such as IBM^® Rational^® Robot and Selenium. Even though at that time they were not considered "process" automation tools, the fundamentals have remained the same. They can mimic human keystrokes and perform Optical Character Recognition (OCR) on documents, which is not much different than what the current RPA tools can execute.

Published in CHART Exchange | February 2018 issue
Author: Mike Fieseler

Robotic Process Automation (RPA) is nothing new, but rather a modern label for the way organizations seek to achieve greater operational efficiencies and support growth. Just as the Industrial Revolution gave rise to innovation, the current nature of work is changing, and so is the method of automation. Over the last decade, the cost of automation has continued to decrease, while the capabilities have continued to expand. RPA tools are helping businesses provide faster services with improved effectiveness, at a lower cost than previous methods, and a typical savings of 30-70%.