EOX Vantage

Recent Posts

Insurers Switch from Transaction-based to Customer Experience-focused

Posted by EOX Vantage on Dec 1, 2021 10:45:00 AM

It’s time for a change in the way the insurance industry does business. Historically, the approach has come from a transactional viewpoint – that is, how many (good) policies can I sell?

While that outlook is still valid, these days, COVID has changed consumers’ perspectives and expectations. Online shopping, curbside pickup, fast delivery – the overall 'Amazon experience' has primed us for quick transactions and more or less instant gratification. Their purchasing decision process is changing, with customer experience becoming the ultimate difference-maker.

The Insurance industry needs to take this movement into consideration and alter its approach from transactional to one centered on the customer experience. Trust that the policies will follow; retention rates and referrals will increase.

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Topics: Digital Transformation

Fight The Great Resignation with The Greater Digitization!

Posted by EOX Vantage on Oct 11, 2021 1:15:00 PM

Published in CHART Exchange | October 2021 issue
Author: Mike Fieseler

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Topics: Enterprise Operating System, CHART Exchange

7 Ways to Upgrade Driver Interactions for Truck Driver Appreciation

Posted by EOX Vantage on Sep 16, 2021 3:27:34 PM

It’s that time of year again to celebrate the people who keep the supply chain moving and the economy rolling: Truck Driver Appreciation Week (Sept. 12-18)!

One question to consider is, how best to show appreciation? More pay, special rewards and bonuses all come to mind. But the best methods might involve intangibles. Make sure drivers fit in and feel comfortable, valued and respected at your organization.

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Topics: Transportation

Simple, Fast, Accurate – Automate the Policy Lifecycle

Posted by EOX Vantage on Jul 28, 2021 1:15:00 PM

Published in CHART Exchange | July 2021 issue
Author: Mike Fieseler

Like any other business, insurance entities improve operations, efficiency and profitability by reducing costs, improving quality of their offerings, achieving higher speed to market and finding ever better ways to attract and keep customers.

Those of you who have read my previous articles probably will not be surprised to hear that I advocate workflow automation to realize all these benefits and advantages. Automation methods and tools are available to simplify and speed up every step of the policy lifecycle. Some of the most time-consuming tasks are routinely done by hand, when they can and should be performed by computing power.

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Topics: CHART Exchange, Digital Transformation

Telematics for a High-Tech Fleet Safety Boost

Posted by EOX Vantage on Jul 7, 2021 1:15:00 PM

Published in Rough Notes | April 2021 issue
By: Lori Widmer

The old days of fleet safety program management are over. Thanks to telematics, an entire industry lifecycle has been established around driver behavior and, more important, improved safety and loss exposure. From dashcams and devices that measure braking, speed, and turning to data analysis, training, and insurance, telematics now encompasses the entire driver experience from a safety perspective.

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Topics: Digital Transformation, Rough Notes

EOX VANTAGE NAMED A TOP WORKPLACE!

Posted by EOX Vantage on Jul 6, 2021 11:15:00 AM

EOX Vantage is very excited to announce we have been named as a Top Workplace in northeast Ohio for 2021 by the Cleveland Plain Dealer.

This is a wonderful, quite exclusive honor for us. Last year, there were less than 200 honorees out of the tens of thousands of companies, non-profits and other organizations in our region.

The award is based on employee feedback gathered through a third-party survey. The anonymous survey measures 15 culture drivers that are critical to any organization’s success. EOX Vantage is so pleased to have team members that love working here!

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Topics: EOX Vantage News

Straight-through processing meets consumers’ need for speed

Posted by EOX Vantage on Jul 2, 2021 1:38:13 PM

Interviewed By Adam Burroughs | Smart Business Magazine | INSIGHTS Digital Transformation

While immediacy has long been high among consumer demands, the pandemic has created a heightened expectation of speed to market. This has opened the door to increased automation, with options such as straight- through processing helping to facilitate the immediacy and ease consumers’ want while providing the data and decreased labor outlay companies are seeking.

Smart Business spoke with Mike Fieseler, vice president of business development at EOX Vantage, about how automated tools, such as straight-through processing, are helping companies satisfy consumers’ need for speed of purchasing.

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Topics: Digital Transformation, Smart Business, EOX Vantage News

Optimize Your Data Standards: Strategies for Old, New & Projected Data

Posted by EOX Vantage on Jul 1, 2021 10:45:00 AM

Published in CHART Exchange | April 2021 issue
Author: Mike Fieseler

A common theme we've heard over the past few years is that data has become king in the insurance industry. It hones decisions, drives new business and guides new program development.

Plus, we know that consumers now expect faster turnarounds, coupled with enhanced customer interactions and added value offerings from insurers. Effectively employing data can be the key to success in meeting these new standards.

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Topics: CHART Exchange, Digital Transformation

Simplify Your Systems for Driver Retention & Enhanced Operations

Posted by EOX Vantage on Jun 23, 2021 2:00:00 PM

Increasing driver retention is one of the holy grails of fleet management right now. We hear a lot from our transportation clients about the importance of finding and keeping good truck drivers. One approach we’re pleased to see gaining traction is the simple philosophy of treating drivers fully as people in a demanding occupation, rather than as commodities or monetized assets.

Driving, as a job, requires a lot of time, effort and attention. The idea is to respect the drivers and their time, treat them well and make life easier for them. Here are a couple ways to simplify the driving life that also have the effect of improving your operations and hopefully your profitability.

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Topics: Enterprise Operating System, Digital Transformation, Transportation

Driving Toward Safer Roads with Data

Posted by EOX Vantage on May 5, 2021 11:00:00 AM

Published in CCJ Digital | May 4, 2021

Fact #1: Vast amounts of actionable data are available to trucking companies and more is compiled all the time and from all over the place. It comes especially through telematics, but also from ELDs, dashboard cams and TMS components, even outside sources like from the company's own insurers, motor vehicle records, VIN databases or federal safety collections.

Fact #2: Today's transportation industry is placing an ever-stronger emphasis on safety. Companies prioritize and make investments into ways to improve training, avert nuclear verdicts, mitigate risks and manage insurance premiums.

Let's bring these two facts together by suggesting that data can and should be used to address all these safety concerns.

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Topics: Digital Transformation, Transportation