Seizing the $1.1 Trillion Opportunity: Why Retailers Enter E-commerce

Posted by EOX Vantage on Nov 8, 2023 9:45:00 AM

The US e-commerce market is experiencing rapid growth. FTI Consulting's latest report projects a significant increase in online retail sales to reach $1.14 trillion in 2023, demonstrating an impressive 10% year-over-year growth rate. This presents an excellent opportunity for retailers to venture into the e-commerce arena. 

Here are the key takeaways:

E-commerce Growth is Unstoppable

  • According to the 2023 US Online Retail Report by FTI Consulting, e-commerce is set to play a significant role in driving 42% of retail sales growth.
  • While the rapid growth of e-commerce may experience a slight slowdown, it will continue to outpace traditional brick-and-mortar stores by more than double until 2025.

Personalization is Key

  • Consumers increasingly seek a shopping experience that caters to their individual preferences and needs, with a staggering 80% expressing a strong desire for personalized experiences.
  • Remarkably, 72% of Generation Z consumers are willing to switch their loyalty to retailers offering a more personalized and tailored shopping experience.

Consumer Concerns and Opportunities

  • Addressing consumer concerns is crucial for businesses incorporating AI-driven personalization into their strategies.
  • Consumers eagerly embrace personalized content, including tailored pricing, localized recommendations and exclusive offers.

The E-commerce Milestones

  • In 2022, the e-commerce industry in the US achieved a significant milestone as sales surpassed the trillion-dollar mark. This impressive accomplishment was driven by various sectors, including food items, pet products, baby items and clothing and accessories.
  • In the holiday season of 2022, online shoppers made an unprecedented $211.7 billion in e-commerce purchases, signaling a consistent trend.

Given these insights, the message is straightforward if you're a retailer: it's time to embrace e-commerce. EOX Vantage will be your trusted partner on this journey. Their Enterprise Operating System (EOS) and automation services will streamline your operations and improve efficiency. Additionally, their Business Process Outsourcing (BPO) services will help you manage critical aspects of your e-commerce venture.

Seize the trillion-dollar opportunity and transform your retail business with EOX Vantage. This strategic move will revolutionize your business and establish your leadership position in the fast-growing e-commerce market. Partner with EOX Vantage for a comprehensive range of services, including the Enterprise Operating System (EOS), automation and Business Process Outsourcing (BPO) to ensure success in this dynamic digital landscape.


  1. FTI Consulting E-commerce Report
  2. Forrester E-commerce Sales Prediction
  3. Digital Commerce 360 - US E-commerce Sales Milestone
  4. Adobe Holiday Shopping Season Report

Topics: Enterprise Operating System, Managed Services, Retail, Automation