How do you elevate your organization from good to great? It starts with the people inside your organization and the processes they follow to achieve goals and maximize profits. Did you know that one of the top ways to enhance your productivity, while reducing costs and gaining access to new markets, is with an ISO certification?
ISO is a common term in the business world, but are you entirely sure what an ISO certification involves and how it can be of great benefit to you? ISO stands for the International Organization for Standardization, and it is not a standard for products, but rather a standard for processes. It has the ability to ensure efficiency and take businesses to the next level by helping them produce growth, drive revenue, increase customer satisfaction, improve systems, maintain a competitive edge and identify and solve recurring problems.
Applicable to nearly every industry, ISO certifications are only differentiated by the number attached to the end of the certification. Each number represents a different standardization process, and benefits everyone the organization interacts with - both internally and externally.
EOX Vantage proudly demonstrates ISO certifications 9001 and 27001 in their processes to produce better business, better regulation and provide premium products and services like our Enterprise Operating System and Managed Services. Our Enterprise Operating System employs its own Quality Management System (QMS) and through our ISO 9001 certification - which helps standardize processes for QMS’s - we are able to follow a clear path to execute strategies to their full potential, and increase ease-of-use for our clients. Our ISO certification also enables us to closely monitor our Key Performance Indicators (KPIs), including customer retention rate; an important aspect to look at in any organization. This being said, we focus on ensuring our clients’ requirements are being fulfilled by managing any new requests they may have - effectively and quickly. By assessing KPIs, our team quickly learns what areas could be improved upon and employs solutions so we can best meet our clients’ needs and amplify their business efficiencies.
KPIs will differ for each organization depending on their specific goals. However, those employing an ISO certification should be sure to keep track of and measure their KPIs on a regular basis to ensure that the work being done is getting completed efficiently. According to ISO standards, once your KPIs are clearly defined, you can then analyze those indicators and use them later to improve upon processes. A company can benefit from assessing the following measurable KPIs: Customer Lifetime Value (CLV), Net Promoter Score (NPS), response time for inquires, and delivery time.
An ISO certification isn’t as easy as just filling out a piece of paper. Generally speaking, it takes a year to receive and maintains a lifetime of 3 years. During that time there will be annual check-ins and reviews to make sure your team is still adhering to the guidelines. So, what’s in it for you? An ISO certification isn’t a one and done; it’s a continuous process, but it is one that will surely pay off. With a process in place, you can improve your customer service by identifying areas that are important and a top priority to your customers. This will help you retain loyal customers and attract new prospects. You can also improve upon existing processes by examining and assessing your organization’s KPIs and improving upon any lagging areas for maximum benefit.
If all of this seems appealing to you, then it may be time to adopt an ISO certification. With ISO, implement strategies to success based on your customer’s exact expectations and build a sense of confidence around your organization. Customers will have trust in you, a safe and reliable source.