Doing Brisk Business: You Need Speed to Succeed
Published in Rough Notes | September 2020 issue
Author: Mike Fieseler
If the marketplace were a racetrack, today's policy seekers want to drive a high-performance sports car instead of an old gear-grinding jalopy - which is what traditional operating models of insurance left them with, until recently. Insurance has made steady progress transforming its old-school, paper-based, in-person ethos, but in 2020 the COVID pandemic has super-accelerated the overall trend toward speed.